Videos play in strange, incomprehensible colours - what's the problem?

The videos need your monitor to be set to 16-bit colour. Do this by clicking 'Start', 'Settings', 'Control Panel'. Click the 'Display' icon and select the 'Settings'. Now, set the number of colours to at least 16 bit or 'High Colour'

The 'Countdown Clock' relies on your computer being set to the correct time zone. Check your time zone by double clicking the clock on your taskbar and selecting time zone.

The computer is having problems reading the CD. Check the CD is clean and free from scratches and marks on the side without a label. Ensure that you are using the CD the right way up, and check that other CDs do work in your CD drive. Try the CD again.

Check the volume and mute settings in both Windows and in the application. The sound settings are in the menu on the 'Countdown Clock'.

If a WAW application is already installed the setup program will not run using Autorun as this would be inconvenient when inserting the CD to access the pictures or videos that may not have been installed during setup.

Remove the software completely. To do this, click Start-Programs-Where and When Sports-Setup team name. A window will open with three options. Choose 'Remove' and follow the on-screen instructions. Restart your computer. Install the software again, and ensure that you restart your computer after setup has completed. This should solve the problem.

To solve this problem select any screen saver from within Control Panel>Display. From then onwards the countdown clock screen saver selector will work correctly.

No - simply go to the downloads section and select the download that you require. If it is the first time you have downloaded something then you may be asked to register your product, for which you will need your serial number. Once you have registered your product the download will commence.

I have lost my serial number and I therefore can't reinstall my software, or register for downloads. What can I do?

If you have registered your software by sending in the registration card, or by registering on our website, then you can email or telephone technical support who will be able to find your serial number. If you have not registered your software then you must send a proof of purchase, your name, and address to;Lost Serials WAWSports PO Box 3239BrightonBN1 2APEngland.The proof of purchase will be returned to you with your serial number.